Community-Powered Support

Connecting South Africans
to Public Service Support

Report issues, request help, and track cases securely — all in one platform. Built for citizens, social workers, and NGOs.

24/7

Case Tracking

POPIA

Compliant & Secure

Real-time

Updates & Communication

Who Benefits from UPS?

A platform designed for everyone in the social support ecosystem

Citizens

Get help when you need it most. Report issues, track progress, and stay informed.

  • Report GBV, grants, child welfare
  • Track cases transparently
  • Direct chat with social workers

Social Workers

Digital tools to manage cases efficiently and focus on helping people.

  • Digital case intake & management
  • Accept cases by specialty
  • Real-time client communication

NGOs

Coordinate resources, track impact, and demonstrate accountability.

  • Receive structured reports
  • Allocate resources efficiently
  • Smart case assignment

Government (DSD)

Live dashboards showing trends, hotspots, and service delivery gaps.

  • Oversight & monitoring
  • Real-time statistics & analytics
  • Data-driven policy decisions

How UPS Works

A seamless workflow from report to resolution

1

Citizen Reports

Reports issue or requests help through the app

2

Social Worker Assesses

Accepts case by specialty, manages & tracks

3

NGO Provides Resources

Allocates food parcels, shelter, counselling

4

DSD Tracks & Improves

Analyzes data, identifies gaps, informs policy

What You Can Do on UPS

Powerful features for every user type

Quick Reporting

Report GBV, grant issues, child welfare, substance abuse in seconds

Find Nearby Services

Locate shelters, food parcels, counselling near you

Direct Communication

Secure chat between citizens, social workers, and NGOs

Case Tracking

Real-time updates on your case status from submission to resolution

Info Hub

Educational resources, guides, and FAQs about available services

POPIA Compliant

Your data is encrypted, private, and never sold to third parties

📚 Info Hub — Stay Informed

Learn about available DSD services, how to apply for grants, child protection steps, GBV support, and more. All in one place, accessible to everyone.

  • Step-by-step application guides
  • Required documents for each service
  • Where to get help in your area
  • Community announcements and alerts

Latest Community Updates

📢 GBV Awareness Workshop

Join us on Saturday at Pretoria Community Hall. Free counselling available.

Posted by Social Worker • 2 days ago
🍞 Food Parcel Distribution

NGO partners distributing food parcels in Mamelodi this week.

Posted by Mamelodi NGO • 5 days ago

Ready to make a difference?

Join thousands of South Africans using UPS to access help or provide support.

Contact Us

Have questions? Reach out to our team

Get in Touch

Email Us info@unitedpublicservice.org
Our Location Pretoria, South Africa
Call Us +27 (0) 12 345 6789

Send us a Message